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The purchaser has a statutory right to cancel their order and receive a full refund on any mail order purchase, accepting Special Orders. Goods proving unsuitable may be returned to the Company for refund or exchange provided they are returned to the Company within 7 days of receipt. Subject to the following conditions:
Return of goods must be pre-authorised by the Company. Unauthorised returns cannot be processed
No refund or exchange will be given.
Special Orders (items not normally held in stock (i.e. all screens and lenses except dark and light tint) by the Company or advised as being a special order at time of order) may only be returned if goods are faulty or were supplied incorrectly.
Once a return of goods has been authorised by the Company a returns number will be given to the customer. This number must be noted on the outside of the returned item package.
Only goods with a valid returns number clearly marked on the outer packaging will be accepted.
Please state clearly on returns exactly what action you wish the Company to take.
Items must be received in a resalable condition.
Items must be returned complete with their original packaging, labelling and with any accessories, manuals or other documentation provided. The Company reserve the right to levy a charge to replace damaged/defaced product packaging.
In the case of items returned as "faulty" by the customer, if no fault is found with this product, it will be returned to the customer, at their cost.
Returns will only be processed when goods are in the possession of The Company.
Items returned to The Company after 7 days of receipt are subject to a restocking charge of 25%. This does not affect your statutory rights.
The Company cannot accept responsibility for returned parcels that are undelivered. Customer must retain proof of postage, as this may be required in the event of a claim with their carrier.
The Company are not responsible for any labour charges incurred during fitment or removal of allegedly faulty or incorrectly supplied parts or any other consequential loss.
The Company must be notified of any shortages in your order or any damage caused by carriers within 7 days of receipt. Regrettably beyond this time, due to circumstances outside of our control, The Company may be unable to process your claim.
The Company will refund the cost (up to the maximum value of price in force at time of return) of carriage for returned items that are faulty or have been incorrectly supplied.
The Company will not refund carriage costs for any item that the customer deems unsuitable.
Items purchased from our Clearance section are deemed to be Non-Returnable and Non-Refundable.